I was unable to grant her request because she was the employee with the lowest seniority and we need coverage for that day.
I said that if she could find someone to replace her for those two hours, she could start later.
One of the frustrating things about your letter is that despite rigidly adhering to the rules with this person, you were willing to make an exception for someone else (the person with the concert tickets).
What do you think is the best way for me to do this? I’m not usually a fan of people quitting on the spot, but I applaud her for doing it in this case.
This includes some of my team coming in on a day our office is normally closed (based on lowest seniority because no one volunteered).
One employee asked to come in two hours after the start time due to her college graduation ceremony being that same day (she was taking night classes part-time in order to earn her degree).
and yet when she needed you to help her out with something that was important to her, you refused.
There’s a lesson to be learned here, but it’s not for her.